Shipping

Our fulfilment team is manned by amazing volunteers who support us as a shop that raises income for our hospice charity, Dorothy House. 

Currently we commit to ship twice a week, if you place an order after 4:30pm on Wednesday, your order may be shipped the following week but you will receive a notification when it has been dispatched by Royal Mail 2nd Class post. 

Please be patient as we will always ship as quickly as possible, but understandably delivery times may vary according to demand and the stresses on the postal networks.

If you have any queries about shipping, please contact customerservice@dorothyhouse.shop, quoting your order reference number and if you need something urgently, we will always try to meet your expectations.